top of page
  • Legal Terms and Conditions
    Legal Terms and Conditions Order Preparation and Payment: The SELLER will commence order preparation only upon receipt of full payment. Delivery and the official invoice will be provided upon full payment. Inspection and Defects: Upon delivery, the CLIENT must inspect the order. Any defects should be immediately reported to the SELLER’s representative , By accepting delivery or no defects reported within 24 hours of delivery, the CLIENT confirms that the item is free from physical and technical defects and is in good working condition. Responsibility Upon Receipt: Upon receiving the item or service, the CLIENT assumes full responsibility of the machine . Repair Authorization: For any repair services, the CLIENT authorizes the SELLER to carry out necessary fixes, including the procurement of additional parts if required. The CLIENT is liable for payment once the services are completed. Payment Terms and Consequences: In the event of delayed payment by the CLIENT, the SELLER reserves the right to charge a 2% monthly interest on the outstanding balance. If partial payment is made and the balance is not settled within 6 months from the due date, the purchase may be canceled, and the deposit forfeited. The SELLER reserves the right to charge a warehousing fee if payment is delayed. Any deposit or down payment made by the CLIENT that remains unused is non-transferable and will be forfeited on behalf of the SELLER. Proper Use of Purchased Items: The CLIENT agrees to comply with all applicable government regulations regarding the use of the purchased items. The CLIENT shall use the purchased items solely for their intended purpose as specified by the manufacturer. Damages resulting from improper use or unauthorized modifications will not be covered under warranty or repair services provided by the SELLER. Client Responsibility and Indemnification: The CLIENT assumes full responsibility for the use of the purchased machine and agrees to indemnify and hold the SELLER harmless from any claims arising from its use. After-Sales Plan: The CLIENT may choose to avail of the after-sales plan, which includes an insurance policy from a third-party provider to cover damages and other risks at the CLIENT’s discretion. Delivery Outside Metro Manila: For deliveries outside Metro Manila, the SELLER may assist the CLIENT in booking a third-party delivery service. The CLIENT will pay the shipping fee directly to the nominated third-party shipper. A delivery fee will be charged by the third-party service. System Updates: The SELLER may periodically update the machine’s system to enhance functionality and security. The CLIENT agrees to allow the SELLER to perform necessary system upgrades as part of regular maintenance. Support Services: The SELLER will provide the following support in setting up, onboarding, and orienting the CLIENT: A 1-year limited warranty on parts for factory defects and faults. 3 months of tele-tech support, starting from the delivery date. On-site services and service subscriptions are available for a fee. Return and Refund : Under Republic Act No. 7394 (The Consumer Act of the Philippines) : If you wish to return a product, you may do so within 24 hours from receiving it, as long as the product is unused, unopened, and in its original packaging. A handling and restocking fee may apply. Return Shipping: The cost of returning non-defective products will be borne by the CLIENT. Non-Returnable Items: Opened or used products (except for defective items). Custom or personalized items. Products marked as final sale.
  • Sales Process
    Sales Process Please take a moment to review the quotation provided by us. If the quotation aligns with your requirements, kindly sign the form and submit it through your assigned sales representative. If you opt to pay via credit card , we will provide you a link with the quotation and you pay process payment accordingly in our website. Once payment is received, we will promptly proceed with processing your order.
  • How can I become a GGB Operator/Distributor?
    Good day! Thank you for reaching out! We're glad to hear that you're interested in our products. I’d be happy to connect you with: Name: Ms. Henedine Arellano Position: Business Unit Admin Mobile Number: +63 922 830 6688 She will coordinate you with our sales team to provide you with all the information you need and answer any questions you may have. To assist you better, please share your contact details below, and she will connect you with our sales team: Name: Mobile: Email: If you've already provided your details, kindly wait for a call. In the meantime, feel free to explore our website for more information: www.grabngobar.store. We appreciate your interest in our products and look forward to working with you!
  • What are your active contacts?
    You can reach us through the following: Phone: 0922-830-6688 Email: automatedretail.corporate1@gmail.com Facebook/Instagram: @grabngobar
  • How to make a merchandise refund?
    Thank you for reaching out to us regarding your refund request. We understand that sometimes things don't go as planned, and we are committed to resolving this issue promptly to ensure your satisfaction. To process your refund, we kindly request you to follow these simple steps: 1. Kindly click the link provided, fill up the form. Link: https://tinyurl.com/GGB-REFUND-FORM 2. We will be validating this within 24 hours (except Sunday) then we will process your refund thereafter. Rest assured, we will carefully review your request and aim to finalize the refund process within 24 hours. We understand the importance of a timely resolution, and we want to ensure that you receive the refund as quickly as possible. Our team is dedicated to making this process hassle-free for you, and we appreciate your patience and understanding throughout. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you every step of the way. Thank you for your cooperation, and we apologize for any inconvenience caused.
  • Inquire about Host Program
    Good day! Thank you for reaching out! We're glad to hear that you're interested in our products. I’d be happy to connect you with: Name: Ms. Henedine Arellano Position: Business Unit Admin Mobile Number: +63 922 830 6688 She will coordinate you with our sales team to provide you with all the information you need and answer any questions you may have. To assist you better, please share your contact details below, and she will connect you with our sales team: Name: Mobile: Email: If you've already provided your details, kindly wait for a call. In the meantime, feel free to explore our website for more information: www.grabngobar.store. We appreciate your interest in our products and look forward to working with you!
  • Do I need a permit for the machine?
    Please validate with your government unit if this can be merge with your current license.
  • Who will apply for permits?
    Individual operators might have different preferences . Discretion depends on the operator.
  • How do I earn from being an operator?
    There are 3 ways to earn : merchandise selling , as an agent for referral ( 10 % ) , as listing income ( 50 % of listing fee ) . ROI Depends on you . If you recruit 10 operators , you get your money back.
  • Can I transfer the location of my machine?
    Yes anytime , however you will shoulder the shipping / logistics fee.
  • What is the difference between Open Line and GGB branded?
    GGB BRANDED - is a subsidized rate . The operator is required to get their items through an accredited Grab N Go hub Xpress. There are several other advantages when you choose this option. OPEN LINE - the open line series allows operators to refill their own machine with any items. This is applicable if there is no Grab N Go hub Xpress in your area or if you prefer to put your own merchandise.
  • Why is GGB branded cheaper?
    GGB branded is subsidized due to the scale of Purchase and as an incentive to your future business with the accredited hub Xpress.
  • What is the Holding period to GGB branded?
    Holding period is 3 year , if you want to switch to white label prior to expiration of 1 year. You will pay the difference of the purchase price between Grab N Go Branded and Openline as a pre termination fee. Otherwise , you do not have control of your planogram until expiration of the holding period. You can switch anytime.
  • Can I switch back to GGB from Openline?
    You will be classified as a buyer . You will not have access directly on app and discount is at the discretion of the hub near to you.
  • How do I get my agent and listing income?
    You will be paid via check every 15th day of the succeeding month.
  • Can I create my own planogram?
    No, planogram is controlled by GGB office to maintain the standardization , quality of products and image of the company unless your unit is white label.

Frequently Asked Questions

bottom of page